What To Do With Your Recalled Pacific Cycle Stroller? The Process Is Pretty Simple
When it comes to being a parent, one of the biggest concerns is whether or not your child is safe. From crossing the street to hanging out with friends — no matter what their child is doing or who they're hanging out with, parents just want their children to be well taken care of. That's all. So, when Pacific Cycle recalled their strollers due to injuries last week, parents weren't too pleased. Those who owned Pacific Cycle strollers might be wondering what to do with their recalled Pacific Cycle stroller now. Never fear — the process is simple enough.
According to NBC New York, more than 217,000 strollers were recalled by the company due to a defective front wheel. This defect in both the Instep and Schwinn models caused 215 injuries to children who had ridden in the strollers. Several different models were affected by the recall.
According to consumer reports, if parents owned any of the Instep Safari, Instep Grand Safari, Instep Flight, Schwinn Turismo, Schwinn Discover Single, and Double Occupant Swivel jogging strollers — they could possibly be a part of the recall, depending on the stroller's model number. The stroller's model number is located on the inside of the metal frame right above the rear right wheel.
But if you own one of the 217,000 strollers and are wondering what to do with it — don't worry there is still hope for your stroller, and the process of getting it fixed is actually super simple. In an email statement to Romper, Pacific Cycle spokeswoman Sofia Whitcombe explained:
Pacific Cycle has received reports that some consumers have experienced issues with the front wheel coming loose on certain models of swivel wheel jogging strollers that have a quick release mechanism for rapidly removing and re-installing the front wheel. We are working with the CPSC to provide a repair kit ... Consumers should stop using the recalled jogging strollers and contact Pacific Cycle customer service at 877-564-2261 from 8 a.m. to 5 p.m. CST Monday through Friday to obtain a repair kit.
See? So easy. That way, victims of the recall don't have to waste hundreds of dollars in buying another stroller — a process that can sometimes be finicky and tiring, especially if they really love their Pacific Cycle stroller.
According to Consumer Reports, the repair kit "includes a mechanism for securing the front wheel that uses a traditional screw on/off method of attachment instead of the quick release lever method of attachment shipped with the product, as well as new warning labels" for the stroller. Consumer Reports advises not to return strollers where they were purchased.
Once those parents receive their repair kit, they can visit the Pacific Cycle website where there is a video that shows them how to fix their own stroller using the repair kit.
While recalls can send parent's minds into overdrive, sometimes there are solutions to the problem. Pacific Cycle's stroller recall provides one of those easy solutions so children are kept safe and parents can stay happy.